How buying OTTOKIND equipment through DRH KIND works

I am OTTOKIND’s UK sales agent. I specify the equipment with you, send the quotation and handle the customs paperwork. OTTOKIND make the equipment in Gummersbach, Germany, ship it to your site and invoice you. This page sets out each stage and who is responsible for what.

Who does what

DRH KIND (Dave Hall)

• A free workspace assessment by video call, and a site visit where it is worthwhile
• The specification and the quotation
• The customs paperwork for the delivery
• Your point of contact before and after delivery, including spare parts and add-ons

OTTOKIND

• Manufacture in Gummersbach, Germany
• Shipping by forwarding agent to your site
• The invoice
• The warranty

You

• Paying the import VAT and any duty when the goods arrive
• Inspecting the delivery as soon as it arrives
• Paying OTTOKIND’s invoice

Specification

Send me the application details and I respond within one working day. The first step is a free workspace assessment by video call, available anywhere in the UK. If a site visit is worthwhile, I arrange one.

Quotation

I send the quotation in pounds sterling, priced delivered to your site. The lead time is confirmed at quotation, because it depends on the configuration.

Payment

OTTOKIND invoice you in pounds sterling. Payment is due within 30 days of the invoice date. New customers pay their first invoice in advance.

Delivery, customs and import VAT

The equipment is made and shipped from the OTTOKIND factory in Gummersbach, Germany, by forwarding agent to anywhere in the UK. I handle the customs paperwork. Import VAT and any duty are paid by you when the goods arrive.

When the delivery arrives

Inspect the delivery as soon as it arrives:

• Note any damage on the carrier’s delivery note before you sign it
• Take photographs
• Tell me the same day

Damage noted at delivery is what allows a claim against the transport company.

Installation

Every system comes with OTTOKIND’s assembly instructions. OTTOKIND’s own fitters can install it for you at extra cost, and I can advise by phone or on site.

After delivery

OTTOKIND’s warranty applies. Under OTTOKIND’s terms of sale, defects are covered for 12 months.

Spare parts and add-ons are ordered through me, in the same way as the original order.

Returns are possible only by agreement with OTTOKIND, carry a 30% restocking fee and do not apply to anything made to order.

Start with a video call

Call me on 07808 789098, email dave.hall@drh-kind.co.uk or send your requirements through the form.